Stronger together and ready for what's next
JSSB and Luzerne Bank will become Northwest Bank on July 28.
Are you an existing JSSB or Luzerne Bank customer?
We’re here to help you through this transition.
At Northwest, you will continue to receive the personal, high-quality service you have come to expect from JSSB and Luzerne Bank — with access to even more banking solutions, capabilities and expertise.
In our new financial centers, you will be pleased to find the same friendly, knowledgeable JSSB and Luzerne Bank team members who have served you in the past.
Not an existing JSSB or Luzerne Bank customer?
There are so many reasons to switch to Northwest Bank!
Whether you were considering JSSB or Luzerne Bank - or just starting your financial journey - now's the perfect time to discover the value of banking with Northwest Bank.
We're here to support individuals, families and businesses wherever you are on your journey to financial wellness. We offer a complete line of personal and business banking solutions aimed ot help you achieve your goals and prepare for what's next.
Important Dates & Details
Review Contact Information - As Soon as Possible
To be sure we have your correct address, email and phone number(s), visit any JSSB or Luzerne Bank branch or call 1-888-412-5772 (JSSB) or 1-800-447-9464 (Luzerne Bank).
ATMs - July 9 - 27
ATMs at JSSB and Luzerne Bank branch locations will become Northwest ATMs. During this time, you can use your JSSB or Luzerne Bank debit card to make surcharge-free cash withdrawals, transfers and balance inquiries from these ATMs, but you will not be able to make deposits until July 28 when you begin using your Northwest debit card. To make a deposit, visit any JSSB or Luzerne Bank location during operating hours or use mobile deposit.
Debit Cards - Week of July 14
Customers will begin receiving new debit cards beginning the week of July 14. Activate them right away by calling 1-800-992-3808 and keep until ready for use on Monday, July 28. Continue using your JSSB or Luzerne Bank debit card until that time.
Conversion Weekend Account Access - Friday, July 25 - Sunday, July 27
- Branch Locations: We will close at 2 p.m. July 25 and remain closed all weekend.
- Online and Mobile Banking: JSSB and Luzerne Bank access ends at 5 p.m. July 25. Bill Pay access ends at 4 p.m.
- Debit Cards: Continue using your JSSB or Luzerne Bank debit card until 8 a.m. July 28. Over the weekend, your Available Balance will be your account balance as of 5 p.m. Friday, July 25. We recommend carrying other payment methods, like cash or credit cards, while you’re converting over to Northwest.
- Checks: Continue using your JSSB or Luzerne Bank checks.
Accessing Your Accounts as a Northwest Customer - Beginning Monday, July 28th
- Branch Locations: Will open as Northwest Bank.
- Online and Mobile Banking: Log in from northwest.com or download our app.
- Debit Cards: Begin using your Northwest debit card and add it to your digital wallet.
- Checks: Continue using your JSSB or Luzerne Bank checks.
- ATMs: Northwest ATMs are fully available to you — you can make withdrawals, deposit cash or checks, check balances and more.
- Telephone Banking: To enroll in Bankline, Northwest automated telephone banking, please call 1-877-672-5678, Option 4 or visit your local financial center.
Online and Mobile Banking
Resources for Quickbooks and Quicken Customers
Conversion FAQs
Will my account number(s) change?
In most cases, your account number(s) will stay the same. A small number of customers will receive new account numbers. You will receive a letter in the mail the week of July 28 if your account is impacted.
Will my routing number change?
Although Northwest Bank will continue to accept the JSSB and Luzerne Bank routing numbers to make your transition easier, starting Monday, July 28 begin using Northwest Bank’s routing number, which is 243374218, when you need to order new checks or set up new direct deposits or automatic payments.
Can I continue to use my JSSB or Luzerne Bank debit card?
Customers will begin receiving new debit cards beginning the week of July 14. You can activate your card right away and keep it to use after the merger is completed. Your Northwest Bank card will not work until Monday, July 28 — continue using your JSSB or Luzerne Bank debit card through Sunday, July 27.
Will my personal identification number (PIN) change?
When you call 1-800-992-3808 to activate your Northwest debit card, you’ll need to select a new personal identification number (PIN).
Can I continue to use my JSSB or Luzerne Bank checks?
Yes, you can continue using your existing supply of checks for checking, money market and line of credit accounts.
Will my direct deposits and automatic payments using my account and routing numbers continue after the merger?
Yes, direct deposits into your account and automatic payments using your account and routing numbers will continue as usual.
Will my routing number change?
Although Northwest Bank will continue to accept the JSSB and Luzerne Bank routing numbers to make your transition easier, starting Monday, July 28 begin using Northwest Bank’s routing number, which is 243374218, when you need to order new checks or set up new direct deposits or automatic payments.
Can I continue to use my JSSB or Luzerne Bank debit card?
Customers will begin receiving new debit cards beginning the week of July 14. You can activate your card right away and keep it to use after the merger is completed. Your Northwest Bank card will not work until Monday, July 28 — continue using your JSSB or Luzerne Bank debit card through Sunday, July 27.
Will my personal identification number (PIN) change?
When you call 1-800-992-3808 to activate your Northwest debit card, you’ll need to select a new personal identification number (PIN).
Can I continue to use my JSSB or Luzerne Bank checks?
Yes, you can continue using your existing supply of checks for checking, money market and line of credit accounts.
Will my direct deposits and automatic payments using my account and routing numbers continue after the merger?
Yes, direct deposits into your account and automatic payments using your account and routing numbers will continue as usual.